Status Disclosure

We can introduce you to one of our carefully selected panel of lenders and will not refer you outside of this panel.

Trade Association

We are a broker member of the British Vehicle Rental and Leasing Association. Our number is 1970.

Consumer Service and Complaints

We would seek to resolve any complaints or concerns you may have in the first instance. If we are unsuccessful then you are able to refer your complaint to the Financial Ombudsman Service.

Our complaints procedure can be found at: https://www.allvehiclecontracts.co.uk/info/article/8/36/Complaint-Procedure

Commission Disclosure Statement

In line with Policy Statement PS20/8, and the ban on discretionary commission models effective from 28 January 2021, The Financial Conduct Authority states that if a credit broker (definition of which extends vehicle dealers and motor finance) receives a commission based on the products or services they sell, then the FCA sets an expectation on any intermediary to disclose the existence of commissions, fees or other remuneration payable, in good time before a credit agreement or consumer hire agreement is executed.

Commission Disclosure

Financial Conduct Authority

The Financial Conduct Authority expects any intermediary to disclose to their customers that a commission may be payable to the intermediary by a supplier or creditor that we may introduce you to and also,to disclose the amount of this potential commission when requested. The Financial Conduct Authority have made it clear that "commission" means any financial consideration.

Charges for our services

All Vehicle Contracts Ltd rely on the commission paid from our finance providers or lenders when you engage our services. The commissions payable may be pre-set by our lenders and the commission payable in each deal may vary this can be subject to parameters such as the value of the vehicle or volumes supplied within a given timeframe. The amount of commission in the deal may have an impact on the amount payable by the customer. All Vehicle Contracts Ltd are a broker and not a lender and will work with a panel of lenders to ensure the customer is provided the most cost-effective solution on each occasion.

If You Would Like Us To Disclose Any Potential Commission We Earn:

In line with this legislation, you can ask us to disclose any potential commission by emailing [email protected] or by calling 01902 353393 and asking to speak to the Compliance officer about a Commission Disclosure.

In writing to: All Vehicle Contracts Ltd, Westgrove House, Ettingshall, Wolverhampton, WV2 2LH.